Siebel Console Error When Trying To Do A Save Query (Doc ID 2116672.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.5 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.5 [IP2014] version, Client Functionality

ACTUAL BEHAVIOR
---------------
'OK' and 'CANCEL' buttons from Save Query As popup are not responding after doing refreshing the application(F5)

EXPECTED BEHAVIOR
-----------------------
'OK' and 'CANCEL' buttons from Save Query As popup should respond after doing refreshing the application(F5)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in to the application
2. Go To Accounts Screen
3. In My Accounts view, click on 'F5' (Refresh the application)
4.Go to Query-->Save Query As
5.Click on 'OK' or 'CANCEL' buttons on Query Save As pop up window

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot able to save the desired query using Save Query As option from application tools

Cause

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