Cannot Communicate With Desktop Integration Siebel Agent! (SBL-UIJ-52873) (Doc ID 2116953.1)

Last updated on AUGUST 17, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : IP15.9 [IP2015] version, Client Functionality

Cannot communicate with Desktop Integration Siebel Agent! (SBL-UIJ-52873)

ERROR
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Cannot communicate with Desktop Integration Siebel Agent! Please check firewall settings of your machine and make sure it can connect to Siebel server.(SBL-UIJ-52873)

WARNING:postRequest: IOException when trying to connect to Siebel server


STEPS
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1. Open a OM which is secure browser enabled(https) and click on an attachment
2. A popup is displayed with open, save and cancel buttons
3. Click on Open

4. failing with below error

Cannot communicate with Desktop Integration Siebel Agent! Please check firewall settings of your machine and make sure it can connect to Siebel server.(SBL-UIJ-52873)

Cause

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