Siebel CRM OpenUI F9/Microsoft Outlook Integration Within DISA Framework
(Doc ID 2117013.1)
Last updated on AUGUST 24, 2021
Applies to:Siebel CRM - Version 15.10 [IP2015] and later
Information in this document applies to any platform.
When using Siebel CRM application to manage customer interactions through emails, application users may choose using third-party email clients to send outbound emails. With the new DISA framework, Siebel CRM application users can start to benefit from the full integration between Siebel Email Response (F9) and Microsoft Outlook Client. The solution is supported with Siebel on Open UI.
Siebel Innovation Pack 2014.16 and onward
Siebel Innovation Pack 2015.10 and onward
Siebel Innovation Pack 2016
|Siebel Release||External Email Client||Microsoft Outlook|
|IP15 PatchSet 1 to 9||F9 in Open UI: supported
Supports native email clients with limitations (no attachments from Siebel, no HTML template, limited body length). Native email clients refer to Microsoft Outlook, Mozilla Thunderbird, or Lotus Notes.
|IP15 PatchSet 10 and above||F9 in Open UI: supported
Supports native email clients with limitations (no attachments from Siebel, no HTML template, limited body length).
|F9 in Open UI: supported
Supports full integration between MS Outlook Client and Siebel.
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In this Document
|Steps to implement F9/Microsoft Outlook Integration feature:|