CTI Toolbar.Icon Not Displayed On Accept Call Button. Integration With CISCO (Doc ID 2117164.1)

Last updated on MARCH 20, 2016

Applies to:

Siebel CRM - Version 15.8 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.8 [IP2015] version, CTI

ACTUAL BEHAVIOR
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Icon Not Displayed On Accept Call Button. Integration With CISCO

When call incoming the button "Accept Work Item" stay gray color without icon.

Cause

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