CRM Desktop: Outlook Suggests To Disable CRM Desktop Addin

(Doc ID 2117226.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM Desktop - Version [IP2013] and later
Information in this document applies to any platform.


While working with emails in CRM Desktop (reading, writing, looking over email folders) outlook sometimes pops up a message saying:

Outlook experienced a serious problem with the 'CRM Desktop' add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in?

Re installation of the CRM Desktop add-in resolves the issue and user no longer face the issue.

What could cause this issue and how to avoid it?


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