Standard Interactivity - Headers Are Displayed Twice After [Patchset 9]

(Doc ID 2118446.1)

Last updated on MARCH 30, 2016

Applies to:

Siebel CRM - Version [IP2014] and later
Information in this document applies to any platform.


On : [IP2014] version, Client Functionality

In the Standard Interactivity mode, the Case Home screen shows all the headers twice, but the same is working fine in HI and OUI. The issue appears to be due to the Object Manager parameter "AccessibilityEnabled" to "True" in[Patchset 9] version.

Standard Interactivity headers should not be displayed twice after [Patchset 9].

1. Upgrade to Siebel [Patchset 9]
2. Set Object Manager parameter "AccessibilityEnabled" to "True"
3. In the Standard Interactivity mode, The Case Home screen shows all the header twice


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