Deleting Emails In "Unread" Folder Taking More Time When CRMD 3.9 Is Installed On Outlook.

(Doc ID 2118776.1)

Last updated on SEPTEMBER 23, 2016

Applies to:

Siebel CRM Desktop - Version [IP2014] and later
Information in this document applies to any platform.


On : [IP2014] version, CRM Desktop for Outlook

Deleting emails in "Unread" folder taking more time when CRMD 3.9 is installed on outlook.

User opened unread folder and tried to delete around 20 unread emails by selecting the header it took 20 seconds. This is not an issue if he is not selecting the header and selecting all the emails under a header. But for user he has habit of deleting emails by selecting header and click on delete which is taking more time.

After uninstalling CRM Desktop dll, deleting email took 2 seconds. This is observed when email exchange server is located in some other location. If Outlook server in same location didnt face any issue 

When delete emails from outlook deletion should not take more time

The issue can be reproduced at will with the following steps:
1. Login to Outlook
2. Go to Unread folder
3. Delete email


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