After IP14 Upgrade Seeing Duplicate Popup On Order Verify Button (Doc ID 2118982.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.3 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1.14.3 [IP2014] version, Order Management

ACTUAL BEHAVIOR  
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In Siebel Open UI, the Order/Quote verify pop-up applet is displayed twice if clicking the pop-up applet 'X' button to try to close the pop-up applet. The pop-up applet is displayed just once if the users click the 'Close' biutton instead.
 

EXPECTED BEHAVIOR
-----------------------
Popup should work correctly.

STEPS
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1. Create a Quote/Order with two or more line items.
2. Click on the 'Verify' button in the header, which should display a pop-up.
3. Close the pop-up using the 'X' button in the upper-right of the applet.
4. Step off the record by selecting another line item.
5. The same pop-up is displayed again.
It works fine if user clicks the 'Close' button.


BUSINESS IMPACT
-----------------------
Can cause confusions to the users.

Cause

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