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SBL-DAT-00215 Error In Object Manager Logs (Doc ID 2119348.1)

Last updated on NOVEMBER 11, 2018

Applies to:

Siebel Financial Services CRM - Version 8.0.0.13 SIA [20448] and later
Information in this document applies to any platform.

Symptoms

On : 8.0.0.13 SIA [20448] version, Configuration - General

When attempting to creating a New SR by populating all the required fields and once the Service Request Record is Saved then, the following error occurs.

ERROR
-----------------------
"This operation is not allowed when there are no records displayed. Please execute a query that returns at least one record or add a new record.(SBL-DAT-00215)"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Users are getting the errors which are shown in the Screen shots.


File Name: Screenshot.jpg
File Comments: The below Error is shown.
"This operation is not allowed when there are no records displayed. Please execute a query that returns at least one record or add a new record.(SBL-DAT-00215)"


2. In Service Request Screen, There are two views 1. My Service Request View and One More FTR Service Request view.

3. When User is going to the FTR Service Request View and Query for a "Service Request" which is not present, means a Wrong Query, then user Get no Records. Expected.

4. Then User Moving to My Service Request View and create a new Service Request Record.

5. Now, if user is creating a New SR by populating all the required fields and once the Service Request Record is Saved then the Error Comes.("This operation is not allowed when there are no records displayed. Please execute a query that returns at least one record or add a new record.(SBL-DAT-00215)")

6. The SR will get Created but the Error also comes.

7. Also after Creating the SR and Saved, the Newly Created SR will vanishes.

8. Once Customer Go to the Service Request and then come back to the "My Service Request View" and Query for the Newly Created Record then the record will appear.

Cause

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In this Document
Symptoms
Cause
Solution


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