Siebel patchset installer hangs in Preparing to launch Oracle Universal Installer (Doc ID 2119477.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 15.5 [IP2015] and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------
When attempting to apply the Siebel Patchset 5 on top of Siebel 15 version the installer hangs in Preparing to launch Oracle Universal Installer

EXPECTED BEHAVIOR
-----------------------
When clicking on the setup.bat the Oracle Universal Installer should be launched after some minutes



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to the siebel patchset installer directory
2. Double click on setup.bat
3. Notice that the DOS window is opened to verify some requirements and prepare to launch Oracle Universal Installer


Cause

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