Open UI - IP2014 PS6 - Search Text Goes Off After Every Search

(Doc ID 2119733.1)

Last updated on MARCH 24, 2016

Applies to:

Siebel Media - Version 8.1.1.14.6 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.6 [IP2014] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Already used search criteria should not be cleared when user clicks on Search Icon again

EXPECTED BEHAVIOR
-----------------------
When clicking on Search Icon, it automatically clears out the already used search criteria so that we could not filter the data with the previous search results.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Login to Call Center Application and Go to Accounts Screen
2) Click on 'Search' icon which is beside to PDQ drop down
3) Select 'Accounts' from Find drop down
4) Give Account Name as 'NIKE' in search applet
5) Click on 'Find' arrow mark
6) Search Criteria results can be shown in Find Search View
7) Click on 'Search' icon again which is beside to PDQ drop down
3. Select 'Accounts' from Find drop down
4) check 'NIKE' is displaying on Account Name which is the previous search criteria value

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users need to retype the complete search criteria again.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms