OpenUI Chart Applets Not Working Properly

(Doc ID 2120175.1)

Last updated on AUGUST 27, 2017

Applies to:

Siebel Marketing - Version 15.1 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.1 [IP2015] version, Client Functionality

When attempting to access JQuery charts in Program Charts views,the following error occurs.

ERROR
-----------------------
An error occurred while sending a request to the chart server (SBL-CHT-00111) / Error in Chart Server connect string, or the Chart Server is not started. (SBL-CHT-00103)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Navigate to Programs => Charts sub tab and we get the error for “Expenses Usage Analysis”
2) Navigate to “Expense trend Analysis” on the same screen we do not get an error but the sub tabs are gone and the chart is not loading
3) Navigate to Accounts => Revenues Charts it loads the charts correctly.
4) Go back to Programs => Charts the “Expenses Usage Analysis” show the same error but “Expense trend Analysis” works and shows the chart correctly and the tabs are still there.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access Programs charts

Cause

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