OSES DOES NOT CLEAR EXTRACTED ATTACHMENT FILES FROM SHARED SEARCH UNC LOCATION WHILE USING FTP SEARCH (Doc ID 2120381.1)

Last updated on APRIL 06, 2016

Applies to:

Siebel CRM - Version 8.1.1.14.5 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.5 [IP2014] version,

ACTUAL BEHAVIOR
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When OSES Indexes Attachments, during feed file generation, Siebel pushes a copy of Attachment files on FTP to the UNC Share Path location.  This is so OSES can crawl and index.  After OSES Crawler has finished. The attachments on UNC Share Path are not removed as expected.

Steps to reproduce:

Add Attachments to a Service Request.

Run Full Index for Service Request Attachment search category.

Check if files have been extracted to Shared Search UNC Location

Verify OSES Crawler has finished successfully.

Then check Shared Search UNC Location to verify files have not been removed.

Cause

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