CRMDesktop Client Issue (Doc ID 2120893.1)

Last updated on MARCH 28, 2016

Applies to:

Siebel CRM Desktop - Version 8.2.2.14.5 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.2.2.14.5 [IP2014] version, CRM Desktop for Outlook

CRMDesktop client issue

Customer complaints that there is one user who is facing error while getting the CRMDesktop client package in his machine. The CRMDesktop client is installing first time in his machine.

ERROR
-----------------------
"Inconsistent data for CRM Desktop
Click here if you would like to remove the rest of the data and re-install the data structure. Synchronize if you would like to download data from the server”

Log file errors:

[16-03-08 14:54:30.868549,T6436] [ERROR] [first chance exception]: struct configuration::mapi_settings::values_set_already_exists: Value set 'Facade Configuration:Siebel4Outlook:C2B9287C4853C778BFB8C2D8B2DDE42A' already exists within this folder!
[16-03-08 14:54:30.868549,T6436] [ERROR] [first chance exception]: struct sd3::facade_extension::already_installed: Facade and misc structures are already installed for this folder: 0000000015C25DCA439CD0119D94400000421096010019E838F2FB83D0119D894000004210960000000109440000
[16-03-08 14:54:30.868549,T6436] [ERROR] [first chance exception]: struct sd3::application_manager::integrity_broken: broken customization integrity detected
[16-03-08 14:54:30.868549,T6436] [info] [Customization Manager]: Application manager returned error. Generating response...
[16-03-08 14:54:30.868549,T6436] [info] [Customization Manager]: Entering broken integrity state...
[16-03-08 14:54:30.868549,T6436] [info] [Customization Manager]: Application uses primary mode.
[16-03-08 14:54:30.930949,T6412] [info] [logf]: queue executor #9 destroyed
[16-03-08 14:54:30.946549,T6436] [info] [logf]: queue executor #8 destroyed

STEPS
-----------------------
Installing CRM Desktop

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot install and use CRM Desktop.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms