CRM Desktop Client installation failed "struct configuration::mapi_settings::values_set_already_exists"
(Doc ID 2120893.1)
Last updated on SEPTEMBER 30, 2024
Applies to:
Siebel CRM Desktop - Version 8.2.2.14.5 [IP2014] and laterInformation in this document applies to any platform.
Symptoms
When installing CRM Desktop Client Package, it failed with the following error message below:
Click here if you would like to remove the rest of the data and re-install the data structure. Synchronize if you would like to download data from the server”
[16-03-08 14:54:30.868549,T6436] [ERROR] [first chance exception]: struct configuration::mapi_settings::values_set_already_exists: Value set 'Facade Configuration:Siebel4Outlook:C2B9287C4853C778BFB8C2D8B2DDE42A' already exists within this folder!
[16-03-08 14:54:30.868549,T6436] [ERROR] [first chance exception]: struct sd3::facade_extension::already_installed: Facade and misc structures are already installed for this folder: 0000000015C25DCA439CD0119D94400000421096010019E838F2FB83D0119D894000004210960000000109440000
[16-03-08 14:54:30.868549,T6436] [ERROR] [first chance exception]: struct sd3::application_manager::integrity_broken: broken customization integrity detected
[16-03-08 14:54:30.868549,T6436] [info] [Customization Manager]: Application manager returned error. Generating response...
[16-03-08 14:54:30.868549,T6436] [info] [Customization Manager]: Entering broken integrity state...
[16-03-08 14:54:30.868549,T6436] [info] [Customization Manager]: Application uses primary mode.
[16-03-08 14:54:30.930949,T6412] [info] [logf]: queue executor #9 destroyed
[16-03-08 14:54:30.946549,T6436] [info] [logf]: queue executor #8 destroyed
Steps to reproduce the issue:
1. Install CRM Desktop plugin.
2. Configure and login into CRM Desktop.
3. During the first sync to pull the package the following error message above was captured in the CRM log.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |