Subject Getting Refreshed While Associating Status In Siebel CTMS (Doc ID 2123582.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 15.0 [IP2015] to 15.10 [IP2015] [Release V15]
Information in this document applies to any platform.

Symptoms

On : 15.0 [IP2015] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Upon adding a new subject status, all existing records are removed from the applet

EXPECTED BEHAVIOR
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After adding a new subject status to a single record all existing records should still be seen

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Site Management > Subjects
2. Create a number of subject records
3. In one record change the status
4. All subject records except the selected will disappear

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see all records when updating a single record

Cause

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