Subject Getting Refreshed While Associating Status In Siebel CTMS
(Doc ID 2123582.1)
Last updated on AUGUST 19, 2022
Applies to:
Siebel CRM - Version 15.0 [IP2015] to 18.4 [Release V15 to V17]Information in this document applies to any platform.
Symptoms
On : 15.0 [IP2015] version, Client Functionality
ACTUAL BEHAVIOR
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Upon adding a new subject status, all existing records are removed from the applet
EXPECTED BEHAVIOR
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After adding a new subject status to a single record all existing records should still be seen
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Site Management > Subjects
2. Create a number of subject records
3. In one record change the status
4. All subject records except the selected will disappear
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see all records when updating a single record
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |