Multiple Record Selection Is Lost When Previous / Next Record Set Is Clicked
(Doc ID 2124875.1)
Last updated on SEPTEMBER 09, 2021
Applies to:
Siebel CRM - Version 15.8 [IP2015] and laterInformation in this document applies to any platform.
Symptoms
On : 15.8 [IP2015] version, if user is on first / last page and clicks Previous / Next Record Set, selection is lost and first / last record is selected by default.
Reproduction steps
1. Go to Accounts -> Accounts List (SIS Account List Applet)
2. Create multiple records.
3. Select 2 of them (say 3rd and 6th).
4. Click "Next Record Set" (if you are not on the last page, you need to click it twice).
=> selection is lost and last record is selected, instead.
Same behavior is seen if the user clicks "Previous Record Set". The selection is lost and first record is selected by default.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |