Incorrect Proposal Documents Generated After Edit Layout In OUI (Doc ID 2125759.1)

Last updated on APRIL 17, 2016

Applies to:

Siebel CRM - Version 8.1.1.14.10 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.10 [IP2014] version, Client Functionality

ACTUAL BEHAVIOR
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Incorrect Proposal documents generated after Edit Layout in OUI

EXPECTED BEHAVIOR
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Generate correct proposals after EditLayout in OUI

STEPS
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The issue can be reproduced at will with the following steps:
Step a. Navigate to Sitemap >> Quotes >> Drill down on any In-Progress Quote >> Proposals sub-section.
Step b. Steps for creating proper Proposal document.
Step b1. Create a new row by clicking on button - Automatic Proposal
Step b2. Without editing the layout, hit the button - Generate Draft
Step b3. After the status comes to Completed state, save/open the document. Check the content inside it. It looks fine.


Step c. Steps to create wrong Proposal document
Step c1. Again create a new row by clicking on button - Automatic Proposal
Step c2. Click the button - Edit Layout. From this layout popup window move 1 or 2 items from left to right. Hit Save button.
Step b2. Hit the button - Generate Draft
Step b3. After the status comes to Completed state, save/open the document. Check the content inside it. It has missing sections as well as it is not same as the previously generated document.



Cause

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