Dispatch Board Crash In OUI (Doc ID 2126481.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Field Service - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.6 [IP2015] version on Solaris

We applied 15.6 for the <BUG 22239287> and did the configuration change for the <BUG 22239287>; the referenced Doc is the following:

Dispatch Board Filters Out All Activities Without Service Region (Doc ID 2096436.1)

ACTUAL BEHAVIOR

In Open UI, when navigating to Dispatch Board, it opens the Dispatch Board with today's date 3/5/2016, it crashes when choosing a date on the calendar, e.g., 2/29/2016.

EXPECTED BEHAVIOR

In Open UI, when navigating to Dispatch Board, it opens the Dispatch Board with today's date 3/5/2016, it does not crash when choosing a date on the calendar, e.g., 2/29/2016.


ERROR

pstack.out:


 --- called from signal handler with signal 11 (SIGSEGV) ---
fea4ddc0 void CCFPropertySet::InternalData::Reset() (cb2a004, b, 0, f72a00f7, 7150944, c) + a0
e5ea5504 unsigned CSSSWEFrameGantt::DoPackageUtillData(int,CSSBusComp*,CCFPropertySet&,CSSMapStringToString&) (c49a930, f547a744, f547a73c, c49b130, f547a8c4, d532308) + 364
e5ea4b94 unsigned CSSSWEFrameGantt::GetUtilizationDefinition(int,CCFPropertySet&) (c49a930, e5ea51a0, 5f2e564, e5fbafd8, 0, d480d584) + 554
e5ea128c unsigned CSSSWEFrameGantt::CreatePropertySet(CCFPropertySet&) (0, f547ad5c, f547a978, f547a9a8, e5fa809c, 1) + 82c
d475f5b8 unsigned CSSSWEFrameGanttDBOpenUI::CreatePropertySet(CCFPropertySet&) (c4a6614, f547ad5c, ebcbfce0, 0, 2d0, feb6156c) + 1d8
e5eb2bc4 unsigned CSSSWEFrameGantt::RefreshGantt(CSSStringArray&,SSstring&) (0, 0, 0, e5eb9160, c154694, e5fa8cc8) + 784
e5e9e4d8 unsigned CSSSWEFrameGantt::DoInvokeMethod(const unsigned short*,CSSStringArray&,SSstring&) (c49a930, ae00714, f547bdb8, f547b234, feb2ec24, feb6156c) + 198
d4761e68 unsigned CSSSWEFrameGanttDBOpenUI::DoInvokeMethod(const unsigned short*,CSSStringArray&,SSstring&) (c49a930, ae00714, f547bdb8, f547b234, c49acac, f547aea0) + 408
ebbc5db8 unsigned CSSSWEFrame::InvokeMethod(const unsigned short*,CSSStringArray&,CCFPropertySet&,SSstring&,CSSSWEBindingCtx*) (c49a930, ae00714, f547bdb8, 0, f547b234, f547af30) + 1b8
ebd6f6f0 unsigned CSSSWEFrameMgrInternal::InvokeAppletMethod(CSSSWEHtmlStream*,CSSSWEArgs*,WWEReqModInfo*,WWECbInfo*&,CSSStringArray&) (ad2d870, f547c960, ad2d7a8, b1d6880, f547b240, eca533be) + 1bb0
ebd411ec unsigned CSSSWECmdProcessor::InvokeMethod(CSSSWEHtmlStream*,CSSSWEArgs*,WWEReqModInfo*,WWECbInfo*&) (ad2d668, f547c960, ad2d7a8, 0, c3f4580, f547b54c) + c6c
ebd3e7a4 unsigned CSSSWECmdProcessor::_ProcessCommand(CSSSWEHtmlStream*,WWEReqModInfo*,WWECbInfo*&) (ad2d668, 203c, 2, c3f4580, ad2d870, 0) + 1f64
ebd47818 unsigned CSSSWECmdProcessor::ProcessCommand(CSSSWEGenericRequest*,CSSSWEGenericResponse*,WWEReqModInfo*&,WWECbInfo*&) (b0fcef0, ad2db14, ada5718, f547cc10, ad1dbf4, ad2d668) + 22f8
ebd45248 unsigned CSSSWECmdProcessor::ProcessCommand(CSSSWEHttpRequest*,CSSSWEHttpResponse*,WWECbInfo*&) (ad2d668, adc1f10, ada5718, c3f4580, f547cc14, 1c00) + c8
ec1a1e38 unsigned CSSServiceSWEIface::Request(CSSSWEReqRec*,CSSSWEResponseRec*) (ad2d448, ada0ed8, c3f44d8, adc1f10, ada5718, eca41304) + 538
ec19e344 unsigned CSSServiceSWEIface::DoInvokeMethod(const unsigned short*,const CCFPropertySet&,CCFPropertySet&) (ad2d448, 1c00, f547d5e4, f547d5e0, c3f44d8, 0) + 16c4
f77a6160 unsigned CSSService::InvokeMethod(const unsigned short*,const CCFPropertySet&,CCFPropertySet&) (0, ac67144, f547d5e4, f547d5e0, ad2d448, ecaebf3c) + 6e0
f7b76dd8 int CSSSIOMSession::ModInvokeSrvcMethod(const unsigned short*,const unsigned short*,const unsigned short*,SSstring&) (1037df0, 1, f547d5d4, d5877c4, f547d770, f547d5e4) + 138
f7b7df54 int CSSSIOMSession::RPCMiscModel(SISOMRPCCode,SISOMArgType,unsigned long,CSSSISOMRPCArgList*,CSSSISOMRPCArgList*,int&,void*) (1037df0, 0, 1c, f7bcfe14, 6d30e08, 6d30cc8) + 834
f7b74288 int CSSSIOMSession::HandleRPC(SISOMRPCCode,SISOMArgType,unsigned long,CSSSISOMRPCArgList*,CSSSISOMRPCArgList*,int&,void*) (1037df0, 1fb, 0, 0, 6d30e08, 6d30cc8) + be8
f7cadc98 unsigned CSSClient::HandleOMRPC(CSSClientReq*) (10377d8, f547de38, f547dc84, f7bd086c, 0, fa8944) + 78
f7caa284 unsigned CSSClient::HandleRequest(CSSClientReq*) (10377d8, f547de38, feb53bcc, f7ccdd94, f7ccf3c4, c3e4b80) + 124
f7ca62cc int SOMMTServer::SessionHandleMsg(smiSisReq*) (d9c218, 8627d08, 1, f7ccdd94, fa8944, f547ddd0) + 20c
0021890c int smiMainThread::CompSessionHandleMsg(smiSisReq*) (733948, 8627d08, 2, 2a44a4, ff2c40, 8627d25) + 16c
00246cd8 int _smiMessageQ::ProcessMessage(_smiMsgQItem*,long,int) (e14bd8, d48b5f8, 8627d08, 2abaae, 2a44a4, fd9e7adc) + 1058
00244960 int _smiMessageQ::ProcessRequest(void*,void*,void*&) (dbcd20, d48b5f8, 6c00, c3e4b80, 2, 1) + 220
002346a8 int _smiWorkQueue::WorkerTask(void*) (e15480, e35068, dbcd20, d5bbdd8, d48b5f8, f547f618) + 388
0021e6c8 int SmiThrdEntryFunc(void*) (ff28d8, 0, 733948, 234320, fa1f98, e35048) + 408
fe660128 unsigned OSDWslThreadStart(void*) (d9c560, ef3640, 21e2c0, f, 2000, 0) + a8
fe23ccfc unsigned _AfxThreadEntry(void*) (f55fdbe4, 4000, 10072, f547fe10, fe320290, fa2030) + f0
fcc71a8c void MwThread(void*) (1, fa20b0, fa20b0, 0, fcd69ca4, 0) + 29c
fc5caef8 _lwp_start (0, 0, 0, 0, 0, 0)


FDR:

"SubAreaDesc" "UserInt1" "UserInt2" "UserStr1" "UserStr2"

FdrSub_FDR_CRASH ** CRASHING THREAD ** 0 0 "" ""
FdrSub_OBJMGR_BC_REC_DSTR WorkSet Record Destruction 228799384 231200456 "Action" ""
FdrSub_OBJMGR_BC_REC_DSTR WorkSet Record Destruction 228799384 229857832 "Action" ""
FdrSub_OBJMGR_BC_REC_DSTR WorkSet Record Destruction 228799384 231200456 "Action" ""
FdrSub_OBJMGR_BC_REC_DSTR WorkSet Record Destruction 228799384 229857832 "Action" ""
FdrSub_OBJMGR_BC_REC_DSTR WorkSet Record Destruction 228799384 231200456 "Action" ""
FdrSub_OBJMGR_BC_REC_DSTR WorkSet Record Destruction 228799384 231200640 "Action" ""
FdrSub_OBJMGR_BC_REC_DSTR WorkSet Record Destruction 228799384 231200456 "Action" ""


STEPS

The issue can be reproduced at will with the following steps:

1. Logs in to emedical_enu with the user's login name, no Default Service Region set in User Preferences > Dispatch Board.
2. Go to Dispatch Board, click on Select Service Region button to set the Service Region to S41606.
3. In Dispatch Board, the Calendar shows today's date 3/5/2016. Choose 2/29/2016 from the calendar icon.
The hour glass comes up and stays for minutes, and it crashed and get the login screen.



Cause

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