Line Item Quantity Field Data Lost When Quickly Entering Data (Doc ID 2126544.1)

Last updated on JUNE 14, 2016

Applies to:

Siebel CRM - Version 8.1.1.14.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.14 [IP2014] version, Configuration - General

ACTUAL BEHAVIOR
---------------
Data entered on the Quantity field will be skipped (loss) when quickly entering data and moving to the next record.


EXPECTED BEHAVIOR
-----------------------
Quantity field should not loss data.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.) Assign a single key for ctrl up and ctrl down keyboard shortcuts in Siebel.
2.) Go to order entry screen
3.) Enter data use the single assigned down key down key
4.) Some data fields will be skipped due to performance and or focus issues.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use ctrl up and ctrl down keyboard shortcuts to enter data.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms