Account Fleet View: System Changes Value Of Division After Multiple Clicks (Doc ID 2126638.1)

Last updated on APRIL 13, 2016

Applies to:

Siebel Call Center - Version 15.1 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.1 [IP2015] version, Siebel VB / eScript / COM

ACTUAL BEHAVIOR
---------------
Opening an Account with both VAN and TRUCK Fleet:
If user alternately clicks into the division pick list field on both fleet entries the system changes the value and displays an error because both divisions are now the same.
Additionally, whenever the user clicks into an already selected Division-Field, the image in the first column is hidden.


EXPECTED BEHAVIOR
-----------------------
The value of the division picklist field should not update when moving between records

STEPS
-------

Open Fleet Detail View of Account with VAN and TRUCK fleet.
1 click on Division Field of Truck Fleet (2. column)
2 click on Division Field of Van Fleet (2. column)
3 click on Division Field of Truck Fleet (2. column)
4 click on Division Field of Van Fleet (2. column)
5 ERROR

Cause

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