Non-DISA Clients Receive Error When Opening Attachments (Doc ID 2126700.1)

Last updated on JANUARY 05, 2017

Applies to:

Siebel CRM - Version 15.9 [IP2015] to 15.12 [IP2015] [Release V15]
Siebel CRM - Version 16.0 [IP2016] to 16.2 [IP2016] [Release V16]
Information in this document applies to any platform.

Goal

If DISA is enabled for Inline attachment, and there is a mix of DISA and non-DISA clients, how do we deal with the non-DISA clients (android tablets, smartphones...) so they don't get the "Open" button when clicking on an attachment link (Service Request screen) which in turn pops up an error message: "Failed to connect to DISA on your machine! Please make sure it's running...(SBL-UIJ-52871)"
 

Solution

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