Negative Point Balance as a result of a cancelation or point expire
Last updated on MARCH 01, 2018
Applies to:Siebel Loyalty Manager - Version 188.8.131.52.14 [IP2013] and later
Information in this document applies to any platform.
On : 184.108.40.206.14 [IP2013] version, Loyalty
In a specific scenario where an Accrual Transaction where Points has already been redeemed is cancelled, Member Balance goes Negative
It is expected that Member Balance should not go negative and Transaction should be rejected.
The issue can be reproduced at will with the following steps:
a) Create new member
b) create accrual transaction with 10000 points + process => 10000 points available
c) create a redemption transaction with 10000 points + process => 0 points
d) cancel redemption transaction created in step (c) => 10000 points
e) cancel accrual transaction created in step (a) => 0 points
f) create redemption transaction of 10000 points + process => -10000 points available => This is wrong.
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