Transfer Service Is Not Working With Service Point Associated To Non Root Level Product In Structure (Doc ID 2126971.1)

Last updated on JUNE 15, 2016

Applies to:

Siebel CRM - Version 8.1.1.14.5 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.5 [IP2014] version, Order Management

Transfer Service is not working with Service point associated to Non Root and Root level Product in structure

ERROR
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[1] Error invoking service 'SIS OM PMT Service', method 'Delta' at step 'Delta Connect'.(SBL-BPR-00162)
[2] The Complex Object Root you are trying to get was not found.(SBL-ORD-00105)

STEPS
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The issue can be reproduced at will with the following steps:


1. Login to Siebel application
2. Go to Administration Data>>Premises and create new Address
3. Drill down on Address name and created a Service Point '1-6YYZ'
4. Go to Administration Product and create following simple products 'Wifi-router_1522', Bred_1522
5. Create customizable product 'Bredband Service bundle_1522' and add Bred_1522 under it
6. Create another customizable product 'Bredband Surf_1522' and add "Bredband Service bundle_1522" and "Wifi-router_1522"
7. Create a promotion "Bredband 100/100_Promo_1522" add product "Bredband Surf_1522"
8. Update "Service Type" to 'Electricity' for "Bredband 100/100_Promo_1522", "Wifi-router_1522"
9. Create a Account "Teliasonera" and associate address which created in point 3
10. Create a Order with Promotion and click on Auto Asset and below is the structure
Bredband 100/100_Promo_1522 - Service Point 1-6YYZ
    Bredband Surf_1522
         Bredband Service bundle_1522
         Wifi-router_1522 - Service Point 1-6YYZ
11. Create another Address in Administration Data>>Premises and associate new address to Account "Teliasonera"
12. Update End date to primary account next day (Today+1) and click on "Transfer Service" button on Address MVG applet
13. Error message is thrown
14. Same behaviour when Service Point is associated to Root Product "Bredband Surf_1522"


Cause

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