Disable Sequenced Merge In Real Time DeDuplication When We Select A Matching Record

(Doc ID 2127053.1)

Last updated on JUNE 23, 2017

Applies to:

Siebel eCommunications Call Center - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Goal

Is there a way that when the user Clicks on Pick Button, the Sequenced Merge does not take place.

Please consider the following use case -

Create a new Account ( Record 1) with

Name - Test Account

Site - <>

URL - <>

Create another Account (Record 2) with

Name - Test Account

Site- IN

URL - www.google.com

Save the record -- Prospective Matching Accounts Pop Applet displays Record 1 as a duplicate

Click Pick

Notice that the Record 1 survives and the blank fields are updated with the value from Record 2. Basically, any fields that were NULL in the surviving record are populated by information (if any) from the non surviving records.

Reason -As per the Siebel Bookshelf, if you think a record is a duplicate, and you select the best-matching record from the dialog box using the Pick button, the duplicate record that you choose becomes the surviving record and the new record gets deleted after a sequenced merge with the surviving record.

Is there a way that when the user Clicks on Pick Button, the Sequenced Merge does not take place. The record 2 gets deleted and Record 1 stays as is.


 

Solution

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