Link Redirect using SWEPersonalizationGotoview Is Not working after upgrade to 15.0 (Doc ID 2127378.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 15.7 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.7 [IP2015] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Link redirect used withing symbolic URL embedded application is not responding

javascript:SWEPersonalizationGotoview('start.swe?SWECmd=GotoView&SWEView=All+Service+Request+across+Organizations&SWEApplet0=Service+Request+List+Applet&SWERowId0=1-1I3MEAI') is not link is not working.

EXPECTED BEHAVIOR
-----------------------
link redirect previously configured which used to work with previous version should navigate back to Siebel View.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Navigate to SW External Search View
2. It should display an external content set up using Symbolic URL
3. From external content the links use the following redirect link:
 javascript:SWEPersonalizationGotoview('start.swe?SWECmd=GotoView&SWEView=All+Service+Request+across+Organizations&SWEApplet0=Service+Request+List+Applet&SWERowId0=1-1I3MEAI') is not link is not working.
4. Nothing happens

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
lost functionality working in previous version

Cause

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