Dropdown And Field Position Changed When Browser Back Button Used (Doc ID 2127560.1)

Last updated on APRIL 15, 2016

Applies to:

Siebel CRM - Version 8.2.2.1 SIA[23012] to 15.4 [IP2015] [Release V8 to V15]
Information in this document applies to any platform.

Symptoms

On : 15.0 SIA[23012] version, Client Functionality

ACTUAL BEHAVIOR
---------------
After upgrade, Service Request List > Activities view, a dropdown and input field are in the incorrect position, overlaying the activities below where the dropdown and input field should be

EXPECTED BEHAVIOR
-----------------------
The dropdown and input field should be in the applet header, not in the records section of the applet

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Upgrade from 8.2.2.1 to 15.x
2. Navigate to Service Request List > Activities
3. Navigate to any other view/screen
4. Press the back button
5. The dropdown box and input field are in the incorrect position

Please note this only occurs in Open UI using Firefox as a browser

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the activities applet functionality

Cause

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