Item Name Not Visible In The Product Configurator Asset->Customize In OpenUI (Doc ID 2128153.1)

Last updated on MAY 16, 2016

Applies to:

Siebel CRM - Version 15.8 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.8 [IP2015] version, Order Management

ISSUE STATEMENT
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Item Name not Visible in the Product ConfiguratorCustomize)

clicking on a customizable asset and click on customize in the Open UI, the Assets which are added already under the Customizable asset are showing Item Name as Null, where as the selected quantity is being shown properly

Note:- On IP2015 patchset 9 it was working fine

EXPECTED BEHAVIOR
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Item Name should be visible

STEPS FOR REPLICATION

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1.Loginto Sample Database provided IP2015
2.Query For Asset#130258-2217712
3.Product of the Asset is "Cable TV Package"
4.If you drilldown on the Asset Number, U can see multiple SubComponents
5.Then Click on Customize
6.Observe Quantities are displayed but the Item/Product Names are not displayed


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users would not know which Product is in the Configuration

Cause

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