Hierarchical List Applet Based On VBC Does Not Work Properly On Task UI (Doc ID 2128483.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 15.8 [IP2015] and later
Information in this document applies to any platform.

Symptoms



ACTUAL BEHAVIOR
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Using VBC, when task starts this list applet displays only the first row of hierarchy and doesn't display others.

EXPECTED BEHAVIOR
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All the records should be displayed.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create custom VBC
2. Create a BO based on the VBC
3. Create a transactional Task based on the BO in (2)
4. Create a task view with list applet based on VBC in 1
5. List applet inside task will always show 1 record

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view all records in VBC, and list applet based on VBC in transactional TBUI cannot be used

Cause

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