HelpDesk View Not Working In Open UI (Doc ID 2128487.1)

Last updated on APRIL 27, 2016

Applies to:

Siebel Call Center - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On: [IP2015], Client Functionality

ACTUAL BEHAVIOR
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HelpDesk view not working in Open UI

When the user clicks on the FAQ hyperlink, it opens in another tab and shows session warning message:
"Session Warning Message You have initiated a Siebel session while another Siebel session is currently active. Please choose the option that applies to you.
You already have a Siebel session with unsaved data running in another browser window. To save data from a second session go to the already open session and either save and exit or continue to use that data.
You do not have unsaved data in your other session and wish to close it and launch a new session. Click here
You have closed your previous Siebel browser instance using the Close instead of the Logoff feature and wish to open a new Siebel session. Click here"

DESIRED BEHAVIOR
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When the user clicks on the FAQ hyperlink, it should open correctly.

REPRO STEPS
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1) Navigate to SiteMap: HelpDesk -> Frequently Asked Questions - FAQs Online ->
2) Click on a FAQ link.

Cause

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