Complex Product Not Getting Modified As Per Promotion In Upgrade Promotion Orders

(Doc ID 2128597.1)

Last updated on APRIL 24, 2016

Applies to:

Siebel CRM - Version 8.2.2.14.10 [IP2014] and later
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT
---------------
Upgrade promotion does not set default child products.

NOTE: It works if you have a promotion with only one target root CP.
  But it does not work if you upgrade to a promotion with 2 target root CP:

Example:
- Promotion A
  CP1
  - P1
  - P2
- Promotion B
  CP1
  - P1
  - P2
  CP2
  - P3
  - P4

When you Upgrade from Promotion A to Promotion B you will observer that P3 and P4 are not set for CP2.

 
ACTUAL BEHAVIOR
---------------
Defaults are not set for all root products of the promotiion, except for the firs one.
 
EXPECTED BEHAVIOR
---------------
Defaults need to be set for all added root products of the promotion.
 
ENVIRONMENT
---------------
8.2.2.14.10
 
STEPS
---------------
The issue can be reproduced with the following steps:
1. Upgrade Promotion for above example.
 
IMPACT
---------------
Missing default components after promotion upgrade.

Cause

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