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Customizing LDAP/ADSI password expiration message in Siebel Application (Doc ID 2129159.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version [21229] and later
Information in this document applies to any platform.


On : [21229] version, Security / Authentication

When the Siebel user password expires, the password expiration pop-up message does not show the number of days when the password will expire.

Customer would like to know why it is not displaying number of days as the same can be seen in the log files

The issue can be reproduced by customer at will with the following steps:
1. Setup Siebel application with
2. Make sure that the password is set to expire for the user
3. Login as the user whose password is set to expire and check to see if the message shows the number of days.

The issue has the following business impact:
Due to this issue, users cannot see the number of days and this was causing a setback.


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