Record searched and navigated form the FIND is not added in Recent Record (Doc ID 2129204.1)

Last updated on JUNE 24, 2016

Applies to:

Siebel CRM - Version 8.1.1.11.17 [IP2013] and later
Information in this document applies to any platform.

Symptoms

Record(Accounts/contact) searched and navigated from Find(Search)is not added in Home page recent records.

STEPS

1.) Observe the Recent records in Home page(Account)
2.) Now Click on Find and search for an Account.
3.) When you get the searched record  navigate to found record from searched results.
4.) Check Recent Records on Account Home page and this record is not added in the list.

Cause

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