Not Able To Make a Call from Contacts using CTI in IP2015 , getting Error : Communication: Failed To Invoke Command 'InitiateWorkGroup'
Last updated on APRIL 29, 2016
Applies to:Siebel CRM - Version 15.4 [IP2015] and later
Information in this document applies to any platform.
Issue with CTI after upgrading to IP2015.
Go to the Contacts tab of an Account, clicks into the Phone # field and then presses the Make call to button on the CTI Toolbar, we are not able to start a call, an error message appears.
Error: "Communication: Failed to invoke command 'InitiateWorkGroup', detailed error..."
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