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Release Query After Drilldown (Doc ID 2130437.1)

Last updated on JUNE 17, 2019

Applies to:

Siebel Financial Services CRM - Version [IP2013] and later
Information in this document applies to any platform.


Requirement: Need the ability to query another record after a drilldown, but Siebel cannot find any other record but the record from the drilldown.

Steps to replicate:

1. Navigate to Service screen - > My Service Requests
2. From the "Service Request List Applet" drilldown from the field account "Atherton Group"
3. The drilldown will navigate the user to the view "Account Service Profile View"
4. From the applet "SIS Account Entry Applet", query account "Addison Cabinet Co."

No records will be found.
NOTE: "Addison Cabinet Co." is a Parent Account, therefore query from the Parent Control.

Query: How to release the drilldown context/query? Can this be done using Siebel tools configuration or scripting?


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