Unable to Login to Siebel Web Client though Siebel Server is Up and Running (Doc ID 2131034.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.10 [IP2013] and later
Information in this document applies to any platform.

Symptoms

When attempting to login to application, after entering the username and password,
the following error occurs.

ERROR
-----------------------
The type of user agent is not defined or user agent is not initialized.(SBL-UIF-00391)"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Enter the Application URL.
2. Enter username and password.
3. Error is received.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms