Unable to Login to Siebel Web Client though Siebel Server is Up and Running
(Doc ID 2131034.1)
Last updated on SEPTEMBER 29, 2021
Applies to:
Siebel CRM - Version 8.1.1.11.10 [IP2013] and laterInformation in this document applies to any platform.
Symptoms
When attempting to login to application, after entering the username and password,
the following error occurs.
ERROR
-----------------------
The type of user agent is not defined or user agent is not initialized.(SBL-UIF-00391)"
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enter the Application URL.
2. Enter username and password.
3. Error is received.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |