Not Able To Call Under CTI. Error : Communication: Failed To Invoke Command 'InitiateWorkGroup'

(Doc ID 2132409.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 15.4 [IP2015] and later
Information in this document applies to any platform.

Symptoms

Issue with CTI after upgrading to IP2015.

Steps to replicate :-
Go to the Contacts tab of an Account, clicks into the Phone # field and then press the Make call to button on the CTI Toolbar, we are not able to start a call, an error message appears.

Error: "Communication: Failed to invoke command 'InitiateWorkGroup', detailed error..."

Cause

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