My Oracle Support Banner

Campaign Load is Failing with SBL-MKT-00315 Error (Doc ID 2133459.1)

Last updated on JANUARY 15, 2020

Applies to:

Siebel Marketing Users - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.
***Checked for relevance on 15-Aug-2018***

Symptoms

On : 8.1.1.10 [23021] version, Siebel Marketing

When attempting to load a campaign,
the following error occurs.

ERROR
-----------------------
Error invoking service 'Read CSV File', method 'CsvToPropSet' at step 'Read Csv File'.(SBL-BPR-00162)
--
Unable to open file '/siebelfs/Marketing/EAI/8_1_1_-_Campaign_Load_-_Contacts_and_Prospects_Example-33-20140616161641-1.txt'.(SBL-MKT-00315)

Error/Warning : Error invoking service 'Mktg Data Load Service', method 'CampaignLoad' at step 'Load Segment Tree Cells/Segments'.(SBL-BPR-00162)
--
One or more of the parallel tasks may have encountered an error. Any queued tasks that were scheduled to follow the failed task have been cancelled.(SBL-MKT-00453)


The issue can be reproduced at will with the following steps:

1. Create the following:
Campaign: ABC Campaign
Offer: ABC Offer
Treatment
Segment: /shared/TestGenerateList/Test3_ABC
2. Associate the Segment with Campaign Load Format "Campaign Load - Contacts and Prospects Example"
3. Allocate the Segment to the Treatment
4. Run the Campaign Load

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.