Campaign Load is Failing with SBL-MKT-00315 Error (Doc ID 2133459.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing Users - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.10 [23021] version, Siebel Marketing

When attempting to load a campaign,
the following error occurs.

ERROR
-----------------------
Error invoking service 'Read CSV File', method 'CsvToPropSet' at step 'Read Csv File'.(SBL-BPR-00162)
--
Unable to open file '/siebelfs/Marketing/EAI/8_1_1_-_Campaign_Load_-_Contacts_and_Prospects_Example-33-20140616161641-1.txt'.(SBL-MKT-00315)

Error/Warning : Error invoking service 'Mktg Data Load Service', method 'CampaignLoad' at step 'Load Segment Tree Cells/Segments'.(SBL-BPR-00162)
--
One or more of the parallel tasks may have encountered an error. Any queued tasks that were scheduled to follow the failed task have been cancelled.(SBL-MKT-00453)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Create the following:
Campaign: Do Not Launch 8
Offer: Amit Offer
Treatment
Segment: /shared/TestGenerateList/Test3_Hazare
2. Associate the Segment with Campaign Load Format "Campaign Load - Contacts and Prospects Example"
3. Allocate the Segment to the Treatment
4. Run the Campaign Load

1. Go to Administration - Campaign
2. Drill down a Campaign
3. Enter Schedule as previous date
4. Campaign will be loaded

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Due to this issue, users cannot load campaign.

Cause

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