LoyEngineBatch Component Crashes with CSSSqlObjHExecute In Call Stack (Doc ID 2133528.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Loyalty Engine - Version 8.1.1.14.7 [IP2014] to 8.1.1.14.16 [IP2014] [Release V8]
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.7 [IP2014] version, Loyalty

ACTUAL BEHAVIOR
---------------
Loyalty Batch Engine crashes with a signature call stack

EXPECTED BEHAVIOR
-----------------------
No crashes with the signature call stack should occur

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Start Loyalty batch engine
2. Process Loyalty transactions set in a 'Queued' status
3. Call stack generates after a crash

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the batch engine needs re-starting

Cause

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