Installed New ESD With Port 8082 Is Not Working (Doc ID 2134119.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version 8.0.0.12[20444] and later
Information in this document applies to any platform.

Symptoms

On : 8.0.0.12[20444] version, Siebel Marketing

ACTUAL BEHAVIOR
---------------
After installing a second ESD server in port 8082, Emails are not being sent through Power MTA Server.

There is a requirement to have 2 ESD instances on the same Server. Then, based on Marketing Campaign, it should go thru that particular Power MTA server.

Ex : Campaign A mails should go thru Power MTA A server. If Campaign mail B launched, then it should go thru Power MTA B server.

The same Power MTA Server is working fine in old ESD (Port:8080).

The following error was found in the workflow log:

ObjMgrLog Error 1 0000092d570e2ffc:0 2016-04-13 14:23:00 (httptransport.cpp (1628)) SBL-EAI-04115: Cannot connect to the server



EXPECTED BEHAVIOR
-----------------------
It is expected that ESD on port 8082 is able to send emails though MTA Server defined.

STEPS
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The issue can be reproduced at will with the following steps:
1. Install a second instance of ESD in port # 8082
2. Configure it to use MTA server B for instance
3. Launch the Campaign

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot have any Email Campaigns launched from second ESD instance. As a result target recipients are not getting the related Offers.

Cause

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