Siebel Mobile : SBL-UIF-52047: Data is not ready. Please try again later in Multi Server Windows Environment (Doc ID 2134353.1)

Last updated on MAY 05, 2016

Applies to:

Siebel Mobile Applications - Version 15.5 [IP2015] and later
Information in this document applies to any platform.

Symptoms

Mobile user is getting error "Data is not ready. Please try again later." when try to go offline .   The following error observed in sales mobile object manager log

 

Error while opening view metadata file C:\Siebel\15.0.0.0.0\ses\siebsrvr\hhsync\salesm\viewmetadata\vmd_43_1461287209_1461311737\MSALES\Account_Type_Pick_Applet_-_CE__SHCE_Sales_Account_List_Applet_-_Mobile__SHCE_Account_List_View_-_Mobile

GenericLog GenericError 1 00000006571a0ae4:0 2016-04-23 14:44:58 The parent directory (C:\Siebel\15.0.0.0.0\ses\siebsrvr\hhsync\salesm\MSALES\48E18E99-6196FB43-39D5-89344D52) of lock file doesn't exist.Failed to lock it.

HandheldSyncLog Info 3 00000006571a0ae4:0 2016-04-23 14:44:58 GetBatchDataPackage, failed to acquire data lock: 48E18E99-6196FB43-39D5-89344D52

HandheldSyncLog Info 3 00000006571a0ae4:0 2016-04-23 14:44:58 GetBatchDataPackage, DM Data is not ready: C:\Siebel\15.0.0.0.0\ses\siebsrvr\hhsync\salesm\MSALES\48E18E99-6196FB43-39D5-89344D52\dmData.txt

ObjMgrLog Error 1 00000006571a0ae4:0 2016-04-23 14:44:58 (dminterface.cpp (1007)) SBL-UIF-52047: Data is not ready. Please try again later.

HandheldSyncLog Info 3 00000006571a0ae4:0 2016-04-23 14:44:58 GetBatchDataPackage, failed for node: 48E18E99-6196FB43-39D5-89344D52

HandheldSyncLog Error 1 00000006571a0ae4:0 2016-04-23 14:44:58 Request GetBatchDataPackage returning NOTOK

 

Cause

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