Communications Inbound Receiver Crashes on Certain Emails (Doc ID 2134904.1)

Last updated on JULY 18, 2016

Applies to:

Siebel CRM - Version 15.8 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.8 [IP2015] version, Comms Server & Email Response

ACTUAL BEHAVIOR
---------------
Communications Inbound Receiver crashes on certain emails

Customer is complaining that after upgrading to Siebel 15.8 they are facing crashes of the Communications Inbound Receiver (CIR) component on certain email. The component will crash with the same fdr\callstack before delete a certain email from the email box.

---------------

CallStack content:

Called from:
/u01/siebel/siebsrvr/lib/libsslcosd.so( 0x7185)[0x55903185]
/u01/siebel/siebsrvr/lib/libsslcosd.so( 0x797e)[0x5590397e]
[0x55555410]
[0x55555430]
/lib/libc.so.6(gsignal 0x51)[0x2f2861]
/lib/libc.so.6(abort 0x17a)[0x2f413a]
/lib/libc.so.6[0x332725]
/lib/libc.so.6[0x338b81]
siebmtshmw(operator delete(void*) 0x21)[0x8098471]
/usr/lib/libstdc .so.6(std::string::_Rep::_M_destroy(std::allocator<char> const&) 0x1e)[0x56d9edfe]
/u01/siebel/siebsrvr/lib/libsscmsmtpclient.so(RFC822HeaderImpl::decodeEncodedAtoms(SSstring const&) const 0x6bb)[0x5b7e5fdb]
/u01/siebel/siebsrvr/lib/libsscmsmtpclient.so(RFC822HeaderImpl::parse(SSInputStream*) 0x2d2)[0x5b7e7622]
/u01/siebel/siebsrvr/lib/libsscmsmtpclient.so(RFC822HeaderImpl::RFC822HeaderImpl(SSError&, SSInputStream*) 0x80)[0x5b7e7c60]
/u01/siebel/siebsrvr/lib/libsscmsmtpclient.so(RFC822Header::RFC822Header(SSError&, SSInputStream*) 0x41)[0x5b7e7d61]
/u01/siebel/siebsrvr/lib/libsscmmail.so(SSMimeDecoder::recursiveDecode(SSError&, SSMimePart&) 0x36)[0x58ac0186]
/u01/siebel/siebsrvr/lib/libsscmmail.so(SSMimeDecoder::decode(SSError&, SSInputStream*, IMimeDecoderCallback&, void*, bool) 0xd5)[0x58ac0465]
/u01/siebel/siebsrvr/lib/libsscmmail.so(Message::parse(SSInputStream*, ConnectionPreferences const&, SSstring const&, char16_t const*, LogIO&) 0x84)[0x58a86e74]
/u01/siebel/siebsrvr/lib/libsscmmail.so(ProcessMessageCommand::execute() 0x489)[0x58a97669]
/u01/siebel/siebsrvr/lib/libsscmmail.so(CommandThread::run() 0x78)[0x58aadc58]
/u01/siebel/siebsrvr/lib/libsscmmail.so(SSSmiDetachedThread::Run(void*) 0x43)[0x58a9bc83]
siebmtshmw(SmiThrdEntryFunc(void*) 0x729)[0x806f819]
/u01/siebel/siebsrvr/lib/libsslcosd.so( 0x13ed1)[0x5590fed1]
/u01/siebel/siebsrvr/lib/libsslcwsl.so( 0x225f)[0x5555925f]
/u01/siebel/siebsrvr/mw/lib/libmfc400su.so(_AfxThreadEntry(void*) 0xaf)[0x55d5fb2f]
/u01/siebel/siebsrvr/mw/lib/libkernel32.so(MwThread(void*) 0x136)[0x56ae6e16]
/lib/libpthread.so.0( 0x6b39)[0x56cefb39]
/lib/libc.so.6(clone 0x5e)[0x3aaace]

Cause

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