Updates Through Loyalty Engine Not Getting Captured In Audit Trail

(Doc ID 2135296.1)

Last updated on MAY 07, 2016

Applies to:

Siebel Loyalty Manager - Version 8.1.1.14.4 [IP2014] and later
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT
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Updates through Loyalty Engine not getting captured in audit trail
 
 
ACTUAL BEHAVIOR
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Field enabled for Audit Trial get captured, when they are updated from UI. However when the same fields are being updated by Promotion are not being captured by Audit trail

For example

1) Create a member field attribute on LifeTime Value Score field of LOY Member BC
2) Created a promotion to update the attribute.
3) Enable Audit for LOY Member and LOY Engine Member BC.
4) When the field value is updated from UI, the Audit gets captured. However when a transaction is processed and promotion is applied , the Audit is not being captured.

Cause

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