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Communication Inbound Receiber(CIR) Unable to Process Email If Sender NickName Has Special Characters (Doc ID 2135477.1)

Last updated on FEBRUARY 02, 2019

Applies to:

Siebel CRM - Version 8.1.1.11.17 [IP2013] and later
Information in this document applies to any platform.

Symptoms

Communication Inbound Receiber(CIR) is unable to process inbound email if sender nickName has special characters, and the emails are not deleted from inbox and CIR hangs.

If email include special characters, processing of Mail messages crashes, so CommInboundRcvr hang up.

The OriginalMessageText file has something like this in the From address -

<em><span id="tab_viewSR_3-13180386961_conversationTop_3_NaN_16_activityComments" class="conversationContent forcewrap" data-bind="mosId: {},parseText: activityComments, regExpFns:$parent.conversationRegExp.regExpFns, regExpFnThis:$parent.conversationRegExp.regExpFnThis, regExpFnArgs:[$parent.header.data()],visible: activityComments().length > 0"><strong>From: =?gb18030?B?WSAgIE2UOdcz?= &lt;1093797335@aa.com&gt;</strong></span></em>

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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