Communication Inbound Receiber(CIR) Unable to Process Email If Sender NickName Has Special Characters
Last updated on JULY 18, 2017
Applies to:Siebel CRM - Version 22.214.171.124.17 [IP2013] and later
Information in this document applies to any platform.
Communication Inbound Receiber(CIR) is unable to process inbound email if sender nickName has special characters, and the emails are not deleted from inbox and CIR hangs.
If email include special characters, processing of Mail messages crashes, so CommInboundRcvr hang up.
The OriginalMessageText file has something like this in the From address -
From: =?gb18030?B?WSAgIE2UOdcz?= <firstname.lastname@example.org>
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