Drag & Drop Response Forms Or Trackable URL's Into Treatment Breaks Them In The Preview Window (Doc ID 2135540.1)

Last updated on MAY 15, 2016

Applies to:

Siebel Marketing - Version 8.1.1.14.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

Drag & Drop response forms or trackable URL's into treatment breaks them in the preview window.

When you drag & drop response forms or trackable url's into the treatment and open the preview window, the response forms and trackable url's are broken.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1. Go to Offers >> Email Treatment

2. Select an Offer and drill down on an  email treatment record

3. Select a template in the  Edit Email Applet.

4. In the CKEditor, select response forms and then select the form to be inserted.

5 Then drag and drop the form in the email content.

6. Click on verify and Preview and see that links are broken.


Cause

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