Campaigns Response Forms Are Not Functioning Consistently (Doc ID 2135564.1)

Last updated on MAY 09, 2016

Applies to:

Siebel Marketing - Version 15.8 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.8 [IP2015] version, Siebel Marketing

ACTUAL BEHAVIOR
---------------
When adding a "[Response: Subscribe to List]" to an email treatment, the response is not added

EXPECTED BEHAVIOR
-----------------------
The "[Response: Subscribe to List]" hyperlink should be added when the green arrow is pressed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open an email treatment in CKEditor
2. Using the toolbar, try to add the response form : "[Response: Subscribe to List]"
3. The response dropdown opens, however the specific response dropdown (which includes the subscribe and unsubscribe fields) does not open

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot add responses

Cause

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