My Oracle Support Banner

Campaigns Response Forms Are Not Functioning Consistently (Doc ID 2135564.1)

Last updated on MAY 09, 2016

Applies to:

Siebel Marketing - Version 15.8 [IP2015] and later
Information in this document applies to any platform.


On : 15.8 [IP2015] version, Siebel Marketing

When adding a "[Response: Subscribe to List]" to an email treatment, the response is not added

The "[Response: Subscribe to List]" hyperlink should be added when the green arrow is pressed

The issue can be reproduced at will with the following steps:
1. Open an email treatment in CKEditor
2. Using the toolbar, try to add the response form : "[Response: Subscribe to List]"
3. The response dropdown opens, however the specific response dropdown (which includes the subscribe and unsubscribe fields) does not open

The issue has the following business impact:
Due to this issue, users cannot add responses


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.