Error Popup Windows not closing (Doc ID 2135734.1)

Last updated on MAY 09, 2016

Applies to:

Siebel Marketing - Version 15.7 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.7 [IP2015] version, Siebel Marketing

When navigating to Offers > 'WEB' Treatments, in the CKEditor, the following error is displayed:

The file EDU_Launch201516_InspiringInnovation_OFFER_HUN.html could not be found on the specified file system.(SBL-UIF-00230)

This is as expected since the file is not there actually.

However, when attempting to leave the view after clicking OK in the Popup error using the Thread Bar, it is no longer possible since the error popup keeps being displayed.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Offers > Web Treatments using Open UI.

2. Drilldown in the Treatment

3. In the Edit Web Treatment view, CKEditor is invoked

4. In the Editor the error is seen.

5. Try to leave the view.

6. The "File not found" error popup is displayed.

7. Click OK

8. The Error popup continues to be displayed and you cannot leave the view.



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot leave the View without using back button. This causes a delay in the navigation while creating Templates.

Cause

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