Installation with Migration Option Fails "Access is Denied"
(Doc ID 2135868.1)
Last updated on MARCH 17, 2021
Applies to:Siebel CRM - Version 15.8 [IP2015] and later
Information in this document applies to any platform.
When attempting to do migrate installation for IP2015 the following error occurs.
"Unable to rename Directory:
Access is Denied"
If using Process Monitor (from sysinternal.com) , the following error appears:
2:56:38.3544804 PM cmd.exe 1444 CreateFile D:\Siebel\8 SUCCESS Desired Access: Append Data/Add Subdirectory/Create Pipe Instance, Synchronize, Disposition: Open, Options: , Attributes: n/a, ShareMode: Read, Write, AllocationSize: n/a, OpenResult: Opened
2:56:38.3545689 PM cmd.exe 1444 SetRenameInformationFile D:\Siebel\8\ses ACCESS DENIED ReplaceIfExists: False, FileName: D:\Siebel\8\ses_pre188.8.131.52.0
2:56:38.3546479 PM cmd.exe 1444 CloseFile D:\Siebel\8 SUCCESS
The issue can be reproduced at will at Customer with the following steps:
1. Run the installer IP2015 in the Migrate installation (it can happen in higher versions)
2. The above error occurs.
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