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Installation with Migration Option Fails "Access is Denied" (Doc ID 2135868.1)

Last updated on APRIL 20, 2021

Applies to:

Siebel CRM - Version 15.8 [IP2015] and later
Information in this document applies to any platform.


When attempting to do migrate installation for IP2015 the following error occurs.


"Unable to rename Directory:

Access is Denied"



If using Process Monitor (from , the following error appears:

2:56:38.3544804 PM cmd.exe 1444 CreateFile D:\Siebel\8 SUCCESS Desired Access: Append Data/Add Subdirectory/Create Pipe Instance, Synchronize, Disposition: Open, Options: , Attributes: n/a, ShareMode: Read, Write, AllocationSize: n/a, OpenResult: Opened
2:56:38.3545689 PM cmd.exe 1444 SetRenameInformationFile D:\Siebel\8\ses ACCESS DENIED ReplaceIfExists: False, FileName: D:\Siebel\8\ses_pre15.
2:56:38.3546479 PM cmd.exe 1444 CloseFile D:\Siebel\8 SUCCESS

The issue can be reproduced at will at Customer with the following steps:
1. Run the installer IP2015 in the Migrate installation (it can happen in higher versions)
2. The above error occurs.




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