Extra Spaces Between Applets With No Data On eService Portal Application (Doc ID 2136659.1)

Last updated on JUNE 19, 2017

Applies to:

Siebel CRM - Version 15.8 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.8 [IP2015] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Extra Spaces between applets

In HI Clients, on the eService Portal, the applets with no data look collapsed.
In OpenUI, on the portal, the applets with no data take up space, and are not collapsed.

EXPECTED BEHAVIOR
-----------------------
The behavior of application in HI and OpenUI must be identical.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to the eService Application
2. Navigate to an applet that has no data
3. Notice that the applet is in expanded mode in OpenUI

BUSINESS IMPACT
-----------------------
Due to this issue, users have to scroll down and it results in usability issues

Cause

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