Open UI IP 15 Favicon Disappears On IE Browser (Doc ID 2137359.1)

Last updated on MAY 12, 2016

Applies to:

Siebel Sales - Version 15.7 [IP2015] and later
Information in this document applies to any platform.

Goal

When opening the application using IE the favicon on the page tab comes and goes. After a refresh of the page the icon remains until the user navigates to another view. This behavior is only on IE. We replaced the fav icon by a star, but the behavior is the same with the vanilla fav icon. with 15.7 Open UI.

Steps:

1)Login to the Call Center Application or Sales Application using Internet
Explorer Browser
2)Check the 'FavIcon (The 'UI' icon circled with red colour in the Siebel IE
Tab)
Note: The favicon is dipslaying
3)Navigate to any screen and check the Favicon
4)FavIcon is getting dis-appear and instead of favicon, we can see the 'IE
Icon'
5)Refresh the IE and check the FavIcon again. Now the FavIcon is displaying
as 'UI' with red circled.
Note: The issue is that the favicon is always getting refreshed.Sometimes its
displaying IE Icon and sometimes its displaying as 'UI' circled with red
colour.

 

 

 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms