Is It Possible To Configure 'Mailto' To Open Native Siebel Email Client When Clicked? (Doc ID 2137499.1)

Last updated on JUNE 01, 2016

Applies to:

Siebel Email Response - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Goal

On : 8.1.1.14 [IP2014] version, up to latest version of Siebel (15.10 [IP2015] to date), Comms Server & Email Response

Is It Possible To Configure 'Mailto' To Open Native Siebel Email Client When Clicked?

-SCENARIO-
The setting under User Preferences > Outbound Communication shows Siebel Email Client as default mail application. But when a user clicks on 'Mailto' for Contact Email Address, Outlook opens up instead of Siebel Email Client.

-QUESTION-
Is it possible to configure 'Mailto' in order to open with the Siebel Email Client?
 

Solution

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